Portals, integrations and an open API - everything that is not a standard module, but without which the standard modules stay on an island. Including the helpdesk, the training and the appointment booking your customers see.
Sound familiar?
Two systems that do not talk, and between them somebody who copies numbers from one screen to the other. That person is a single point of failure with a holiday.
The courier, the bank or the marketplace you actually work with has no ready connector, so the answer becomes: change the courier.
One step in your process is yours alone - and the system says no. So the step moves back into a spreadsheet, out of sight of every report.
Getting figures out means an export to Excel, and getting them back in means somebody retyping. Nothing is wrong, and nothing is connected either.
What it covers
None of this is a separate installation with its own login. A ticket, a booking and a courier label all sit next to the order they belong to.
Proof
A joint integration with Payhawk: invoices, travel expenses and payments flow into the accounting without manual entry, and companies see their spend in real time instead of at month end.
Synchronisation between the ERP and industrial robots: the machine takes its order from the same system that carries the costing, and reports back what it actually produced.
How it runs
We start from the pair that costs you a person: what goes across, how often, and what happens today when it fails.
If a ready connector exists we use it. If not, we write the middle layer - and say so up front, because that is a build, not a setting.
An integration that breaks silently is worse than none. Failures are logged and raised, so nobody discovers them from an angry customer.
One platform
Middleware on its own connects nothing. It is worth something because of what sits on either side of it.
30 minutes. Name the pair and the person who sits between them, and we will say plainly whether it is a connector, a build, or not worth doing.