General Terms

Welcome to the official page of Plana Solutions.

Please review the following terms and conditions carefully.

By visiting the web address (www.plana.solutions), being active on it, registering for an account, and placing an “X” at the end of this document, you acknowledge that you have read and accept all of the terms and conditions for using the remote access services on the web page (www.plana.solutions). Rules set forth in this Document, also referred to as the “Agreement”.

If you do not agree to be bound by these terms of use in their entirety, you may not further access or use any resulting services.

This Agreement contains the rights and obligations of the following parties:

The administrator and owner of the website with the address www.plana.solutions is Plana Solutions Ltd., with UIC 203820984 and registered office in. Sofia, p.k. 1463, Triaditsa district, ul. Tsar Assen № 95-99, et. 1, app. 1, also referred to as “Operator”, ‘Company’, “Plana Solutions” or “Plana”.
Any person remotely accessing by means of an electronic device a website with the address www.plana.solutions and using a service related to the activities of Plana Solutions Ltd through this website, also referred to as “User”, “User”, ‘Visitor’ or “You”.

You must be 18 years of age or older to use the services of this website.

Table of Contents

I Definitions

II Subject of the Terms and Conditions and Rules for Access to Information Resources

III Rights and Obligations of the Website Administrator

IV Rights and Obligations of the User

V Responsibilities and Sanctions

VI Intellectual Property and User Content

VII Privacy Policy

VIII. Cookie Policy

I Definitions

In the application and interpretation of these Terms and Conditions, the following terms and expressions shall have the following meanings:

www.plana.solutions is an official domain owned, administered and updated by Plana Solutions Ltd. In the context of these Terms and Conditions, it may also be encountered by the name portal, website, web address or webpage.

A webpage is a document or information resource that is suitable for the World Wide Web and accessible via a unique resource locator (URL). Web pages can be accessed through a variety of electronic devices equipped with Internet browsing programs.

An electronic link is a link available in a domain that allows automated redirection to a different web address or section of the web address.

Active behavior is any type of action by a user/visitor to the web page such as clicking, selecting, entering, downloading, searching, commenting, opening, sharing, deleting, voting, loading information, sending and receiving electronic messages, file formats, and using any information resource accessible through www.plana.solutions.

An account is a personal, individual set of credentials to access resources on www.plana.solutions through a unique set of username and password.

A username is a combination of characters set by Plana Solutions or chosen by the registrant, providing user recognition for the purpose of using services.

Password is a user-selected code of letters, numbers and/or characters used to log into the system.

Information materials are all static and downloadable (downloadable) graphical and textual resources available on www.plana.solutions for the purpose of information transfer.

Malicious acts are acts or omissions that violate Internet etiquette or cause harm to persons connected to the Internet or associated networks, sending junk mail (SPAM, JUNK MAIL), overfilling channels (FLOOD), gaining access to resources with someone else's rights and passwords, exploiting flaws in systems for personal gain or to obtain information (HACK), committing acts that may qualify as industrial espionage or sabotage, damaging or destroying systems or information arrays (CRACK), sending Trojan horses or causing the installation of viruses or remote control systems, interfering with the normal operation of other users of the Internet and associated networks, committing any act that may qualify as a criminal offence or administrative offence under Bulgarian law or other applicable law.

A forum is a place in virtual space where registered Plan users (with an existing profile) are free to share information and/or resources, advice, ask questions, answer, seek or offer help, in good faith and in good faith, with the goal of enriching through knowledge and experience other users in the community.

User Content is any textual or graphical content created by users. Content modified and posted or transferred from elsewhere on www.plana.solutions and its derivative subsections by persons not authorized to do so by the Plan is also considered User Content.

ERP (Enterprise Resource Planning) is a software system that allows companies to manage key business processes - finance, sales, inventory, human resources, and more - within one integrated platform.

A subscription is a prepayment to acquire the right to a regular service with a fixed duration.

A module is a section of a system or software enabling specific actions to manage disparate processes.

II Subject of the General Terms and Conditions for Access to Information Resources

The regulations in this Document govern the use, access to information, services, resources of any nature on the page www.plana.solutions. A page that is publicly accessible on the Internet by all users connected to the network, regardless of their category and regardless of the device used, and once the given users have accepted these General Conditions by one of the methods indicated above.

Access to all information materials and publications is possible from the main page of the portal and the navigation panel of the Plan Solutions page, also by an unlimited number of users, in order to inform the community and any interested party on topics directly or indirectly related to the activities of the Administrator.

For the purposes of these Terms and Conditions, the Administrator of the Site accepts as malicious all acts and/or omissions that violate Internet ethics or cause financial, material or immaterial damage to the Administrator and/or third parties.

For the official language of communication, publication and transmission of information, the Portal Administrator adopts the Bulgarian language, with exceptions allowed for specific foreign terminology that is not subject to translation correctly conveying the meaning.

The site administrator is not responsible for incorrect, inaccurate or misleading information, as well as for the nature of the content and its legality, published on www.plana.solutions by users and third parties with access rights.

Users with remote access to services related to the Plan's activities are categorised, depending on the type of information resource and its purpose, in two ways:

Registered users are those who access plana.solutions in part or in its entirety through an account (also referred to as a user or user) that they have gone through an authentication process to create through an email address, some type of non-automated or automated identification. Registered users are such until their access rights are revoked as a result of their own will and volition or as a result of a breach of the General Terms and Conditions. A user with one unique e-mail address (e-mail address) is only able to register one user account.

The registered user has the right to terminate the use of the services of the web page (www.plana.solutions) at any time by discontinuing access to his/her account and/or stop using the web page.

Termination of use of the services does not automatically result in the deletion of the account, unless the user expressly requests. To delete an account, the user should contact the administration of (www.plana.solutions) via the contact forms provided.

Visitors using the information resources available on plana.solutions without registering an account. These persons are also subject to the relevant points of the General Terms and Conditions, Rules of Conduct and Cookie Policy, regardless of the absence of registration.

III Rights and Obligations of the Site Administrator

1. Plana Solutions Ltd. as the administrator of the site, alone or through an intermediary, authorized person or appointed contractor has the right to publish information resources in any form and format suitable for the purpose of the exercise of the activity of Plana Solutions Ltd. and in accordance with good manners and the legislation in force in the Republic of Bulgaria.

2. The Administrator reserves the right to unilaterally change, supplement, extend, modify, edit or adapt these General Terms and Conditions at any time in accordance with applicable law.

3. The Administrator will bring to the attention of the Users the changes made by publishing them on its website and/or by sending a notice in the User profile of the registered User about the amendment of the General Terms.

4. The administrator of the site has the right to delete content or remove publications, as well as to seek liability under the procedure provided for this in the legislation of the Republic of Bulgaria, for any communication, regardless of the manner of its implementation, which contains rude, vulgar, obscene language, hate speech, discriminatory and/or racial subtext, defamatory, damaging to someone's reputation, humiliating or defamatory, as well as revealing content that constitutes sensitive data within the meaning of Art. 9, §1 of the GDPR, for the processing of which there is no.

5. The Administrator has the right to report to the competent authorities any attempt of malicious and unauthorized access to the database owned by Plana Solutions. In the event of such violations, Plana Solutions shall have the right to proceed in accordance with the procedure provided for by law, seeking compensation for material and immaterial damages. Acts of malicious intent shall be deemed to be acts under Chapter Nine of the Criminal Code for computer crimes of a general nature.

6. The site administrator has the right to unilaterally and without prior notice suspend user access to any registered account upon finding any of the following actions:

6.1. Conduct related to the use of the Portal in contravention of the applicable Bulgarian legislation.

6.2. Publication and/or public dissemination, through a resource owned by the Plan, of texts, photographs and documents containing obscene or indecent content, hateful or hate-provoking language, dissemination of materials with defamatory or offensive content, as well as materials containing religious or political propaganda content, and content contrary to the laws of all jurisdictions where the business operates

6.3. Sharing access to or sublicensing the right to use a personal account with the ability to use resources and services of a paid or free nature owned, developed or provided by Plan Solutions.

6.4. Misuse of, or use in a manner in which, a Plan resource and/or service is not supposed to be used.

6.5 Committing acts that defame or ruin the reputation of the Administrator.

7. The site administrator is obliged to cooperate with the competent authorities in an appropriate manner (by providing all available information about the user, including personal data, imposing a temporary access ban based on a submitted report, and taking other necessary actions) in cases of suspected violations or unlawful activity by users.

8. The administrator may store user access logs, IP addresses, and any other information necessary to identify the registered user, on its own or managed hardware infrastructure, for a period of up to five (5) years . Under certain circumstances, this period may exceed five (5) years, in accordance with Article 5 of Regulation (EU) 2016/679 concerning the processing of personal data. The storage of such information is intended to allow the administrator to respond appropriately in the event of a legal dispute within the timeframe in which the data is retained.

9. The administrator has the right , but not the obligation, to install cookies on the electronic devices of registered users. Cookies are small data packets sent from a web server to an internet browser for the purpose of verifying user identity. They facilitate user login during future sessions on the portal, personalize the interface, remember specific profile settings, and store incomplete purchases in the shopping cart. These data packets are stored in the free memory of the user's device.

IV User's rights and obligations

Users shall comply with the terms and conditions described herein.
When registering for a user account, service users undertake to provide information (including personal information as detailed in the “Privacy Policy”) for the purpose of creating and properly operating an account, and to ensure the delivery of a quality service.
Except as authorized by the Administrator, users are prohibited from reproducing, copying, publishing, deleting, modifying or otherwise distributing the information resources available on the Website.
By its active conduct, the User declares that it is aware and accepts that, in the event of non-compliance with these regulations for the use of services available on the website www.plana.solutions, the existing legal relationship between the Website Administrator and the User is terminated.
In the event that the User does not take action indicating rejection of changes to the General Terms and Conditions within 30 calendar days of the notice or publication of the change on www.plana.solutions, it shall be deemed to be bound by them.
In the event of an indication of disagreement with changes to the Terms and Conditions by a User, their account should be deactivated within 30 calendar days from the date of communication and remote access to the Services terminated. Such an alert may be submitted via email to info@plana.solutions.
Users are solely responsible for their own account, its security and the legality of its use while they are logged in with it. The assignment of access and use rights, as well as the sharing of account login information (username and password) with others is prohibited and does not relieve the account owner of liability in the event of an incident and negative event occurring.
Where permitted, users are solely responsible for the content they create when posting, uploading material to www.plana.solutions and linking to external platforms. Plana reserves the right to remove any User Content from the Site where such content is contrary to morality, good morals or the laws of the Republic of Bulgaria or the European Union. Postings of content and materials that violate or disrespect the rights or legitimate interests of third parties, including fundamental human rights, intellectual property rights, content and materials of an offensive, threatening, obscene, defamatory, racial, sexual, religious nature, of an intimidating nature, promoting conduct inconsistent with good manners and decorum, or that are promotional in nature are prohibited and will not be tolerated by the Site Administrator.
User is required to provide true, complete and up-to-date information upon account registration. If corrections to personal information are required, users may contact the Site Administrator via the contact forms.
Users of remote access to services provided by the Administrator are obliged to inform themselves about the situational and/or mandatory use of Cookies and their ability to modify, configure or refuse access to their chosen Cookies through their browser settings.
Users agree that certain types of Cookies are mandatory for the proper functioning of the Website and have no possibility to refuse their storage and/or access, except by discontinuing the use of the Services. Cookies may constitute personal data and will therefore be treated in accordance with the Plan's personal data processing rules.

V Responsibilities and Sanctions

By using the website, any resulting services and interacting with its content, users are responsible for any unlawful consequences resulting from such use. Users are liable if they send, knowingly or unknowingly, an encrypting virus, malicious code or any threat to the integrity and stability of the website and other users' devices.

In the event of copying or reproduction of information beyond that regulated in these Terms and Conditions, as well as in the event of any other violation of the intellectual property rights on the resources of the site, users are liable for financial and criminal liability, in accordance with the applicable local, regional and international legal framework.

Limitation of liability

To the fullest extent permitted by law, PLANA Solutions shall not be liable for any direct or indirect damages, lost profits or loss of data arising out of the use or inability to use the Services.

PLANA Solutions does not warrant that the services will be uninterrupted, timely, secure or error-free.

Plana, as the site administrator, is not responsible for any disruption or interruption in access to services in the event of circumstances beyond its control, such as force majeure, global Internet network problems, or insurmountable obstacles to the provision of services beyond Plana's control, or in the event of unauthorized access or intervention by third parties in the operation of the information system or server.

VI Intellectual property and user content

All graphic, textual and other information materials published on the portal by Plana Solutions Ltd. and considered to be the property of Plana within the meaning of the Copyright Act are protected and their subsequent publication or sharing on social networks, posting on blogs, use in training materials, etc. by users or third parties for the purpose of benefit or profit elsewhere is not allowed. Distribution of this content (non-commercial) requires written permission from Plana Solutions Ltd and citation of www.plana.solutions as the source.

The content of the www.plana.solutions web portal may not be copied or reproduced by unauthorized persons.

The site administrator does not and cannot pre-screen or monitor all user content. However, at our discretion, we or the technology we use may monitor and/or record your interactions with the service or with other users. This includes records of all actions submitted by users to the system in order to improve the user experience, the proper functioning of the Services, and to satisfy the needs of competent authorities should the need arise.

Records are retained according to the technical capabilities of our infrastructure at any given time.

Opinions, advice, statements, offers or other information or content provided through the Service but not directly by the Administrator are those of their respective authors and should not necessarily be relied upon. Those authors are solely responsible for the User Content they create.

Planа does not warrant the accuracy, completeness or usefulness of any information opinions, advice or statements made by other parties. Plana Solutions LLC is not responsible or liable for any User Content that you or any other user or third party posts or submits through our site or related services. We reserve the right, whenever possible, to monitor material posted to the public areas of the site or service or to restrict or deny a user access to the service or to take other appropriate action if a user violates these terms of use or engages in activity that violates the rights of any person or entity or that we deem unlawful, abusive, tortious, harmful or malicious.

You retain all ownership rights in your User Content, but you are required to grant the following rights to the Site and to users of the Service, as set forth more fully in the “Grant of License” and “Intellectual Property” provisions available here.

When you upload or post user content on the website or service, you grant the Administrator a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, and distribute it in connection with the provision of the services. You also grant every other user of the website's services a worldwide, non-exclusive, royalty-free license to access your user content, to use, reproduce, distribute, and create derivative works from it.

You are not allowed to upload, publish, or distribute content that is protected by copyright or subject to third-party proprietary rights, including privacy, publicity, trade secrets, or others, unless you are the rightful owner of such rights or have proper authorization from their legal owner.

By using this service, you agree that Planа has the right to determine whether your user content is appropriate and complies with these Terms of Use. In case of proven violations, Planа may remove any of your submitted data and/or any of your posts, as well as terminate your account with or without prior notice, of which you will be notified via email.

You understand and agree that any liability for loss or damage resulting from the use of content created, published, or distributed by you through the website or its associated applications lies solely with you. Planа is not responsible for any public display or misuse of your user content. The site administrator is not liable for material or immaterial damages you may suffer as a result of using someone else's user content.

User Content on the Planа Forum

The user content license outlines what the forum operator and community can do with the content generated and posted by users on the site.

USER CONTENT LICENSE

You grant the Administrator of this website and Forum, as well as other users (to a limited extent), a non-exclusive, royalty-free, limited license and right to use, store, display, reproduce, modify, quote, and translate your Content solely for the purposes of operating, developing, promoting, providing services through, and using this Forum. This includes partial or full distribution of such content in any media formats via any media channels. An exception is content that has not been shared publicly ("private") or is protected by copyright. Such content will not be distributed outside this Forum.

Regardless of the reason, upon termination or deactivation of your account, as well as in situations where user content has been removed or visibly deleted from this Forum, the Administrator has the right to retain your user content for a commercially reasonable period for the purposes of informing other users, archiving, or auditing.

VII. Privacy Policy

A detailed standalone article on the privacy policy is available here.

VIII. Cookie Policy

A detailed standalone article on the Cookie Policy is available here.